FAQ’s
Please review these FAQ’s to see if you’re answers can be found below. If you’re answers can’t be found, please reach out to us at support@time-reports.com
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From inside the add on click Manage Subscription > Manage Billing > Cancel Subscription.
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From inside the add-on click Manage Subscription > Manage Billing > Add Payment Method
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From the add on click Open Settings > Team Dashboard > Members > Add New Users Email and click Send Email Invite.
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If you have added a new team member, or a new calendar, and you can not see categories, labels, etc that have been previously set up for this calendar, it is likely that the new user does not have the correct sharing permissions for the calendar.
Please confirm that each user has “make changes” permissions from the Google Calendar settings for that calendar.
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If you see this message, it is possible that you are attempting to create a report with too much data and the add-on is timing out.
There is a 2,500 event limit when creating reports. If you are attempting to export a large date range, please trying exporting a shorter date range.
You can then run multiple reports and copy/paste the data into a single sheet to compile information.
Please note that this is a Google API limit that we can not currently control.
If you do not believe you are hitting this limit and are still receiving the error, please refresh your calendar browser and try again. On occassion, time outs will happen for different reasons, but will usually resolve themselves after a hard refresh.
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To delete a user from your team, click Open Settings > Team Dashboard > Members > here you can delete a member (by their account) and add a new user to replace them.
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Yes, you will be charged after your free trial if you do not cancel before the trial end date.